Do you need advice or have a technical issue regarding one of our devices?
Then please feel free to contact us. We want to offer you the best possible service. Our specialists in the various fields will be happy to assist you with your individual needs.
Explanatory videos.
In this category you will find valuable instructions for document shredders , cutting machines and office equipment – for the prevention of errors, for the care and the correct operation of our products.
Digital content.
You can easily download more information about our various products and certifications here.
Tips on care and safety.
Here you'll find practical care and safety tips to ensure your product lasts a long time. With proper maintenance, performance is maintained and you'll benefit from a maximum service life!
For a long service life.
Our products are designed for durability. To ensure you enjoy them for a long time, we offer comprehensive services. Whether it's sustainable replacement or customized replacement parts – we support you with the best possible solutions.
Exchange service
Is your IDEAL product getting on in years? When you purchase a new one, we'll take your old one in part exchange and dispose of it in an environmentally friendly manner. Take advantage of this opportunity: Your device is still worth cash!
Spare parts service
Our products have no expiration date, but sometimes replacements are needed. We offer spare parts for up to 15 years after the end of production, and our repair service ensures long-lasting quality!
Returns service
Would you like to return something? No problem! Please enclose the completed return form with your return shipment and send everything to our return address . This way, your shopping experience remains worry-free.
