Frequently Asked Questions
Top 5 Fragen
AP30 PRO / AP40 PRO: To enable the Wifi function, press the "Wifi" button (under the Devices "backpack" - just next to the power cord inlet) If the central light blinks blue, you enabled the Wifi function. To disable the WiFi function, press this button again. If the central light flashes white, you disabled the WiFi function.
AP60 PRO / AP80 PRO / AP140 PRO: To enable the Wifi function, press the "night mode" button (the very right one) for 5 seconds. When the display blinks blue, you enabled the WiFi function. To disable the WiFi function, press the night mode button for 5 seconds. If the central light flashes white, you disabled the WiFi function.
AP30 PRO / AP40 PRO: while running, press the Wifi Button (under the Devices "backpack" - just next to the power cord inlet), keep pressed and now also press the central Easy Switch and keep pressed as well. Keep pressing until lights go off and start flashing in pink. When the light flashes in pink you have reset the machine.
AP60 PRO / AP80 PRO: Unplug the machine from the powerline. Then push the “night mode” button (the very right one) and keep it pushed while plugging the machine back in. When the light flashes in pink you have reset the machine.
Stop the APP (really stop the APP, not just close it). Then reset the Wifi Function of your Air Purifier.
Then retry the whole process nice and slow.
Have your WiFi network name and password on hand, follow the instructions as given in the App. Carefully read and follow step by step slowly. Especially wait for the Wifi symbol to appear on your Phones screen (This takes up to 1 minute). when connecting to the Air Purifier the first time.
Odours are a subjective perception and can only be removed completely in case the source of odours disappears completely.
=> Remove source of odours.
=> Possibly smell test by a third person.
- The devices can only be used on 2,4Ghz networks.
- Is a firewall in place, port unblockings have to be configured to allow communication with the devices.
- „Client isolation“ has to be deactivated on the router.
- To use the APP, location services have to be activated.
- Please make sure the devices are within WiFi coverage.
- Some WiFi-Clients – specifically iOS devices – might have connection problems, if WiFi-Password or SSID Names contain spaces or special characters. It might help to change names and/or passwords from „xxxxx 2,4 Ghz“ f.ex. to „xxxxx24Ghz“.
Never destroy standard or rechargeable batteries that are contained in devices or documents. Therefore, do not destroy electronic devices such as smartphones or tablet PCs. The same applies to greeting cards, gift cards with music or other electronic effects. These products contain batteries that can cause a fire in the document shredder's waste container after shredding.
Never destroy metal or coins, as these can cause damage to the cutting shafts. Also ensure that paper clips are only destroyed with suitable cutting units.
Never use spray cans or flammable substances. Only use the care products approved by us (e.g. oils, cleaners). Other care products may cause fire or damage.
In this case, too much paper is in the cutting unit, blocking the shredder. Switch the shredder to reverse operation and remove the paper. Please also check the fill level of the collection bin. Collection bins that have been overfilled reduce performance. To increase the number of sheets, please clean and oil the cutting unit of the document shredder as described in the "Care and maintenance" section of the operating manual. Please only use the special oil we have approved for document shredders to do this (order number 9000611). Other oils can damage the document shredder. Regular oiling of the cutting unit is important in securing consistent performance, in particular for our cross-cutting shredders. Please do not use power strips or extension cables
When using small document shredders intensively, the safety-based overheating protection of the motor may be triggered. In this case, simply allow the device to cool down for a period. It should then work perfectly again once it has cooled down. A dry and soiled cutting unit can also trigger the overheating protection. In this case, please clean and oil the cutting unit of the document shredder as described in the "Care and maintenance" section of the operating manual. Please only use the special oil we have approved for document shredders to do this (order number 9000611). Other oils can damage the document shredder. Regular oiling of the cutting unit is important in securing consistent performance, in particular for our cross-cutting shredders. Should these measures fail to remedy the issue, please get in touch with your local dealer.
In this case, check that the fold plate cable is fitted correctly. Also check the paper stop of the fold plate, which is likely above the end position, and turn the stop back a few turns to the middle.