Frequently Asked Questions

 

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Trimmers - Paper is not being cut straight (skew)

In this case, first check whether the paper is being subjected to adequate pressure during the cutting process and is not moving about on the table. Should this be the case, increase the pressure when using trimmers with manual paper-pressure. On machines with a rubber pressure piece, please either clean or replace the rubber. If these measures fail to remedy the issue, the likely blunt blade set (upper blade incl. lower blade) should be replaced. Should these measures fail to remedy the issue, please get in touch with your local dealer.

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Trimmers - Blade lever falls down on its own

In this case, the bearing of the blade lever needs to be adjusted, following the instructions in the operating manual for the specific model. Should these measures fail to remedy the issue, please get in touch with your local dealer.

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Trimmers - Paper is not being cut neatly

In this case, first check whether the circular blade is inadvertently on the cutting rail. If this is the case, the circular blade can be positioned correctly as follows: Lift the cutting head slightly, press and hold the button, lower the cutting head and release the button. Now the circular blade is positioned behind the cutting bar and works perfectly again. If these measures fail to remedy the issue, the circular blade is likely blunt and should be replaced. Should these measures fail to remedy the issue, please get in touch with your local dealer or our customer service.

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Trimmers - Sheet of paper is being torn

In this case, the sheet of paper may hang too low from the cutting edge. If this is the case, place the sheet of paper over the guide bar, which is located behind the cutting bar. If this measure fails to remedy the issue, the circular blade is likely blunt and should be replaced. Should these measures fail to remedy the issue, please get in touch with your local dealer or our customer service.

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Guillotines - The paper pile is not cut straight (from top to bottom)

In this case, the blade is potentially blunt. It should be replaced or resharpened. In this case, please get in touch with your local dealer.

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Guillotines - IDEAL 550/551/5560 models: The blade is not coming back up

In this case, the blade may penetrate too deep into the cutting bar and get stuck there. You should slacken the corresponding screws on the cutting bar (red bar) and then rotate/replace the cutting bar. Correct the blade depth by following the instructions in the operating manual for the specific model you are using. When working with self-adhesive paper, it is very important to regularly remove the glue residue between the blade and pressing bar and clean this area. Should these measures fail to remedy the issue, please get in touch with your local dealer.

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Guillotines - The final sheet is not being trimmed

In this case, the cutting bar might be worn and should therefore be rotated and/or flipped over. If necessary, adjust the blade using the blade adjustment screw as described in the operating manual. Should these measures fail to remedy the issue, please get in touch with your local dealer.

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Guillotines - The machine will not start up

Please first check whether the mains plug has been inserted correctly and that both the main switch and the key switch are in the ON position. Also check whether any fuses in the building have been tripped. On machines with overload protection (this is located in the bottom plate of the machine), check whether this fuse has potentially been tripped. If so, simply reset the fuse by pressing it back in. When encountering extreme loads as a result of multiple jams caused by a blunt blade, the machine can be overloaded and the fuse(s) tripped. If necessary, replace the blade using the blade replacement device, as described in the operating manual. Should these measures fail to remedy the issue, please get in touch with your local dealer.

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Guillotines - The machine is making noise

In this case, the blade guides and the rear stop spindle should be lubricated as described in the operating manual. Should this measure fail to remedy the issue, please get in touch with your local dealer.

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            [question] => How do I enable / disable the WiFi function of the IDEAL AP PRO air purifiers? 
            [answer] => 

AP30 PRO / AP40 PRO: To enable the Wifi function, press the "Wifi" button (under the Devices "backpack" - just next to the power cord inlet) If the central light blinks blue, you enabled the Wifi function. To disable the WiFi function, press this button again. If the central light flashes white, you disabled the WiFi function.

AP60 PRO / AP80 PRO / AP140 PRO: To enable the Wifi function, press the "night mode" button (the very right one) for 5 seconds. When the display blinks blue, you enabled the WiFi function. To disable the WiFi function, press the night mode button for 5 seconds. If the central light flashes white, you disabled the WiFi function.

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AP30 PRO / AP40 PRO: while running, press the Wifi Button (under the Devices "backpack" - just next to the power cord inlet), keep pressed and now also press the central Easy Switch and keep pressed as well. Keep pressing until lights go off and start flashing in pink. When the light flashes in pink you have reset the machine.

AP60 PRO / AP80 PRO: Unplug the machine from the powerline. Then push the “night mode” button (the very right one) and keep it pushed while plugging the machine back in. When the light flashes in pink you have reset the machine.

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Stop the APP (really stop the APP, not just close it). Then reset the Wifi Function of your Air Purifier.
Then retry the whole process nice and slow.

[author] => [createDate] => DateTime Object ( [date] => 2018-07-26 00:00:00.000000 [timezone_type] => 3 [timezone] => Europe/Berlin ) [catId] => 9 [url] => {"2":"https:\/\/www.ideal.de\/en\/Frequently-Asked-Questions\/Air-Purifiers\/Problems-with-the-App"} [pageTitle] => Problem with the APP - I am stuck somewhere in the App connecting process, what to do? [metaKeywords] => [metaDescription] => Stop the APP (really stop the APP, not just close it). Then reset the Wifi Function of your Air Purifier. Then retry the whole process nice and slow. ) [3] => Array ( [id] => 68 [question] => How to Install The APP IDEAL AIR PRO correctly? [answer] =>

Have your WiFi network name and password on hand, follow the instructions as given in the App. Carefully read and follow step by step slowly. Especially wait for the Wifi symbol to appear on your Phones screen (This takes up to 1 minute). when connecting to the Air Purifier the first time. 

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Odours are a subjective perception and can only be removed completely in case the source of odours disappears completely.
=> Remove source of odours.
=> Possibly smell test by a third person.

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