Frequently Asked Questions

 

To the videos

How do I enable / disable the WiFi function of the IDEAL AP PRO air purifiers?

AP30 PRO / AP40 PRO: To enable the Wifi function, press the "Wifi" button (under the Devices "backpack" - just next to the power cord inlet) If the central light blinks blue, you enabled the Wifi function. To disable the WiFi function, press this button again. If the central light flashes white, you disabled the WiFi function.

AP60 PRO / AP80 PRO / AP140 PRO: To enable the Wifi function, press the "night mode" button (the very right one) for 5 seconds. When the display blinks blue, you enabled the WiFi function. To disable the WiFi function, press the night mode button for 5 seconds. If the central light flashes white, you disabled the WiFi function.

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How can I reset the WIFi module of IDEAL AP PRO Air Purifiers to factory settings?

AP30 PRO / AP40 PRO: while running, press the Wifi Button (under the Devices "backpack" - just next to the power cord inlet), keep pressed and now also press the central Easy Switch and keep pressed as well. Keep pressing until lights go off and start flashing in pink. When the light flashes in pink you have reset the machine.

AP60 PRO / AP80 PRO: Unplug the machine from the powerline. Then push the “night mode” button (the very right one) and keep it pushed while plugging the machine back in. When the light flashes in pink you have reset the machine.

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How to Install The APP IDEAL AIR PRO correctly?

Have your WiFi network name and password on hand, follow the instructions as given in the App. Carefully read and follow step by step slowly. Especially wait for the Wifi symbol to appear on your Phones screen (This takes up to 1 minute). when connecting to the Air Purifier the first time. 

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Problem with the APP - I am stuck somewhere in the App connecting process, what to do?

Stop the APP (really stop the APP, not just close it). Then reset the Wifi Function of your Air Purifier.
Then retry the whole process nice and slow.

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The Air Purifier is flashing a red light and will not run.

Check whether the 360°filter is installed correctly. The machine can not be operated without an installed filter.

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The air purifier does not run! What`s wrong?

Check whether the power cord is installed correctly.
Check whether a 360° filter is installed correctly. The air purifier will not run without a 360° filter.
Check whether the power grid of your location is not down.

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What room sizes are the IDEAL air purifiers suitable for?

AP30 PRO is optimized for rooms from 20m² to 40m² (room height of 2.4m)
AP40 PRO
 is optimized for rooms from 30m² to 50m² (room height of 2.4m)
AP60 PRO is optimized for rooms from 50m² to 70m² (room height of 2.4m)
AP80 PRO is optimized for rooms from 70m² to 90m² (room height of 2.4m)
AP140 PRO is optimized for rooms from 120m² to 160m² (room height of 2.4m)
You can always operate air purifiers in smaller or bigger rooms than here suggested, it will just take a longer or shorter period of time to clean the air in the room.

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What pollutants are filtered out by the IDEAL PRO Air Purifiers with Particle Filter and active Carbon Filter?

The air purifiers are highly effective at filtering the following harmful substances: dusts, aerosols, fine dust, pollen and mite allergens and other allergens, some viruses and bacteria and other microorganisms, asbestos fibers, microplastics, mineral wool fibers, mould spores, cigarette smoke, NO2, ozone, pet dander, chemical fumes, formaldehyde, toluol, organic compounds, softener fumes, glue fumes, and odors such as cooking odors, tobacco odors, fireplace odors and many more ...

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How to activate the timer function on the air purifier AP60 PRO and AP80 PRO?

This advanced timer has two functions:

"Switch off" timer and "Switch on" timer AP60 PRO AP80 PRO AP140 PRO

Enable "Switch off" timer:
While the air purifier is running: Press the timer button to activate the timer.
Press the timer button repeatedly to increase the timer time in hours. Each number lights up in turn.
Disable "Switch off" timer:
Press the timer button again, until no number lights up, to disable this timer function.

Enable "Switch on" timer:
Pressing the timer button while the air purifier is switched off activates the "switch-on timer" after the set time, the air purifier switches on.
Disable "Switch on" timer:
Press the timer button again, until no number lights up, to disable this timer function.

A timer can be set in the APP "IDEAL AIR PRO" as well. Also, for AP30 PRO and AP40 PRO.

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How do I know that it's time to replace the 360° filter?

AP60 PRO / AP80 PRO / AP140 PRO will show a red "F" in the display area.
AP30 PRO and AP40 PRO will have the central light flashing in orange from time to time.

The filter status and a filter alert is displayed in the APP "IDEAL AIR PRO" as well.

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Where can I purchase the replacement 360° filters?
How do I replace the 360° filter?

Just give your worn out 360° filter a slight turn to left and take it away from the air purifier.

Take your new 360° filter, place it in the dedicated position in the air purifier and give it a slight turn to the right. Done. Detailed instructions on how to easily replace the 360° filter are included with every new 360° filter.

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How to remove the cover of the air purifier AP60 PRO or AP80 PRO?

The cover is held by magnets. Slightly pull on the sides of the air purifier to move the cover towards you. Then lift the cover to move the bolts from the bottom of the air purifier. When replacing the cover, first place the bolts of the cover into the bottom of the air purifier. Then move the cover towards the air purifier until the magnets hold the cover.

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How to remove the head of the air purifier AP30 PRO and AP40 PRO from the filter?
Are the suitable 360° filters included in the delivery of a new IDEAL air purifier?

Yes, one 360° filter is already installed in the air purifier. The 360° filter must be unpacked before using the air purifier, as described on the filter/purifier.

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What is the easiest way to clean the pre-filter surface of the 360° filter?

In order to ensure the air purifier`s optimal performance, the pre-filter of the 360° filter must be cleaned of coarse dust and impurities such as hair from time to time.
AP30 PRO and AP40 PRO: If you are using a textile cover, that operates as a prefilter, you can easily take that textile off and vacuum it or even put it into the washing machine (pls see washing instructions on the label). If you operate the air purifier without a textile cover, just take the filter away from the air purifiers head by turning it slightly to the left. Now, use a slightly damp cloth to clean the coarse dirt directly off the 360°filter surface. Wait 5 minutes to let eventual remaining humidity on the 360° filter evaporate. Then put the 360° filter back into the air purifier and position it correctly by slightly turning it to the right.
AP60 PRO and AP80 PRO: To do so, remove the cover of the air cleaner. Now, remove the 360° filter by slightly turning it to the left. Now, use a slightly damp cloth to clean the coarse dirt directly off the 360° filter filter surface. Wait 5 minutes to let eventual remaining humidity on the 360° filter evaporate. Then put the 360° filter back into the air purifier and position it correctly by slightly turning it to the right. Replace the metal cover and you're done.

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How do I dispose of used 360° filters?

Used 360° filters can be disposed with your regular waste/garbage.

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How often should the 360° filter be replaced?

The 360° filters have an average life span of 12 months. The life span depends on the intensity of use and is between 6 to 18 months.
IDEAL air purifier AP30 PRO and AP40 PRO will blink orange when it´s time to replace the 360° filter. IDEAL air purifier AP60 PRO / AP80 PRO / AP140 PRO will display a red "F" on the display when it´s time to replace the 360° filter.

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Are IDEAL air purifiers suitable for allergy sufferers?

Yes, they are! Allergy sufferers in particular benefit from the improved indoor air, because allergens such as, mite allergens and pollen are filtered from the indoor air. Breathing freely, less coughing, sleeping through the night – that's what allergy sufferers experience with our products. IDEAL air purifiers are certified by ECARF (European Centre for Allergy Research Foundation).

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What is the best location for the air purifier?

If possible, position the air purifier right next to the wall of a room to generate a circular air flow throughout the whole room.

Give your air purifier some space to the sides and above so he can breathe easyly and operate correctly.

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Is it safe to operate the IDEAL air purifier 24/7?

Yes, it is safe to operate 24/7. In fact, the devices are designed to run 24/7.

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What is the ideal setting for an air purifier to work best?

You will notice the most positive air cleaning effect if the windows and doors of the room to be cleaned are closed. In principal, the optimal use of air purifiers can be compared to air conditioners. The windows stay closed when you operate an AC as well. Intense, intermittent airing can help to supply to the room with oxygen from the outside.

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Can air purifiers be used in humid rooms?

We do not recommend using air purifiers in humid rooms, because the filter components are not designed for humid environments. In particular, air purifiers are not suitable for operation in bathrooms or sauna areas, for example.

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How loud is an air purifier?

The IDEAL air purifiers are ultra-quiet. They are barely noticeable when running at the lowest setting (night mode). The exact values can be found on the respective data sheet or in the manual. 

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Why does the air purifier show "red" = "bad air" most of the time?

Check whether you have a constant flow of pollutants or smells into your indoor air.
Check whether your air purifier is placed next to an open window.
Check whether the prefilter surface of the 360° filter in the air purifier is heavily dirty from dust.
Check whether the air purifier is placed in a strong air flow, this could irritate the sensors.

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What should I do if something fell into the air outlet of the air purifier?

Immediately unplug the device. Try to turn it upside down. Shake it to try to make the object fall out of the device. Do never disassemble the unit, as it is dangerous, and it will void the warranty. If you can´t remove the object from the air purifier, please contact your local dealer or distributor to get help.

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The air purifier does not work as expected!

possible explanations and solutions:

Window open or ventilation system on
New pollution from outdoors constantly comes into the room. This overstrains the machine.
=> Close windows (doors), max. tilt it. Turn off or at least turn down ventilation system.

During darkness, window tilted or ventilation system at low speed
In auto mode, the machines automatically adjust the operating mode. In night mode this does not happen.
=> Increase fan speed by 1-2 steps, compared to fan speed in auto mode.

Room dark (no problem with AP PRO models)
If the room is dark the air purifier turns into night mode, which is sufficient to maintain air quality in a cleaned room. However, it is not sufficient to clean a room.
=> Turn the light on or manually increase fan speed.

Laterally not enough space and/or air flow obstructed
The machine cannot “breath“and/or the cleaned air cannot circulate correctly in the room.
=> Make laterally min. 20-30 cm room to each side and do not place the machine under a table or similar.

The air cannot circulate
Due to obstacles (e.g. cabinets, partition walls) the air cannot circulate and can therefore not be cleaned everywhere.
=> Remove obstacles or use smaller machines with decentralized positioning.

Filter still wrapped
The filter only works after unpacking it.
=> Remove protective foil from filter.

Spent filter
In case the filter is spent (indicated on the display of the machine!) cleaning performance is reduced.
=> Change filter.

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Statement “the air purifier does not work“ (special case sleeping room of allergy sufferer)

When sleeping the face touches the bed-linen set that is polluted with pollen and household dust. In this very short distance the air purifier cannot interfere.
=> Change complete set of bed-linen.

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The sensor does not react

Possibly the sensor is not calibrated correctly.
=> Unplug the machine and plug it in again, then the sensor recalibrates.

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The sensor reacts although I cannot feel any pollution

The sensor can detect many substances, that a human being cannot sense.

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Odours are not completely removed

Odours are a subjective perception and can only be removed completely in case the source of odours disappears completely.
=> Remove source of odours.
=> Possibly smell test by a third person.

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