Do you need advice or have a technical query about one of our devices?
Then please feel free to contact us. We want to offer you the best possible service. Our specialists from the individual areas will be happy to help you with your individual concerns.
Explanatory videos.
In this category you will find valuable instructions on document shredders, cutting machines and office technology - on how to prevent errors, care for our products and use them correctly.
Digital content.
You can download more information about our various products and certifications here.
Tips on care and safety.
Here you will find practical care and safety tips to ensure that your product lasts a long time. With the right maintenance, performance is maintained and you benefit from maximum service life!
For a long service life.
Our products are designed for durability. We offer you comprehensive services so that you can enjoy them for a long time. Whether it's a long-term exchange or customized spare parts - we support you with the best possible solutions.
Exchange service
Is your IDEAL product getting on in years? When you buy a new appliance, we will trade in your old appliance and dispose of it in an environmentally friendly way. Take advantage of this opportunity: your appliance is still worth money!
Spare parts service
Our products have no expiry date, but sometimes replacements are needed. We offer spare parts up to 15 years after the end of production and ensure long-lasting quality with our repair service!
Returns service
Would you like to return something? No problem! Please enclose the completed form with your return and send everything to our returns address. So shopping remains carefree.
